# KrakenOS Support
> How to get help with KrakenOS. Support is handled by the Titanium Computing team. This file explains how to reach us and how to write a request we can resolve on the first reply.

If you are an agent helping someone with KrakenOS, read the agent guide first. Diagnose the issue, draft the request, and have the person submit it. Start every draft with `Drafted with <tool> (AI agent)` so support knows an agent wrote it.

## Guide
- [Support guide for agents](https://mykraken.dev/support/agent.md): diagnose first, then write a request the team can act on immediately

## Contact channels
- [Sales](https://titaniumcomputing.com/contact/): questions about what KrakenOS could do in a business
- [Support email](mailto:support@titaniumcomputing.com): customer support and product issues
- Support hours: Monday to Friday, 9 AM to 5 PM Central. One issue per thread.